Showing posts with label spam. Show all posts
Showing posts with label spam. Show all posts
CMO JOE AND THE DM SPAM - Part 1 What would you think?
I was recently followed by a CMO of a huge corporation. Let's call him @CMOJOE. On Friday, out of the blue -- without any past contact, he DM'd me on Friday, actively promoting what I feared was a course in SEO magic...but turned out to be his book.
Now, maybe it's just me, but his approach felt invasive to me. I didn't know the guy. He'd never talked to me before. I didn't know he wrote a book. It was a bit like the Twitter equivalent of accepting a first date and being groped on the spot. Irritated, I DM'd him back:
In all fairness, i didn't have time to cross references his responses to the original responses. What I saw on the surface seemed, however, brusque and unapologetic. I was past really caring, and posted a single tweet on the topic without naming my offender:
This didn't elicit a response from CMOJOE. However, I did hear from some other Twitter folks who put some virtual pieces together and responded to me via @ and DM.
One tweeter questioned the "ethics" of CMOJOE's action (I don't think this is an ethics issue, incidentally). Others sent me thoughts and links to articles. All were equally turned off by CMOJOE's approach.
One individual pointed me to the "I hate Auto DMs on Twitter" Facebook Fan page, pointing out that CMOJOE was, curiously, a member. While, as of this writing, he seems to have discontinued "liking" this page, he did leave a post on the Page's Wall, which clearly states
Another user pointed out to me a post CMOJOE authored on the blog for his (former) large corporation --railing against "twankers" whom he defines as:
Another tweeter pointed me to an early release article stating that CMOJOE had resigned his position with major corporation to pursue full-time promotion of his book, "which was becoming a full time job."
Still another tweeter sent me a link to an article in a major publication, announcing CMOJOE's intent to launch into a television career:
Another sent another major media article to me about his resignation, which reads:
The press helped me fit some pieces together: His book was doing well and he's moving on quicker than expected. All the more reason to aggressively push the book. Throw in a television deal... Okay - got it.
Later on, I saw that CMOJOE had become a last minute speaker at a conference that evening, and had spent 40 minutes on the topic with a passionate audience. I didn't have time to do anything other than retroactively scan some of the tweets from that session, and I don't like to formulate opinions when I'm not present for discussion. So, to avoid relying on hearsay, potential misquotes or information presented with a lack of context, I waited for some indication of personal concern from CMOJOE.
Maybe the message was sent in poor judgment... or maybe CMOJOE is a "twanker," to use his own term. The jury was still out for me.What do you think?
I admit, that when I have wanted some input, I've pinged a few friends via DM for attention... but it's always been a selective few... and I do it in a manner I hope doesn't feel like spam...typically these are people who are trusted sounding boards, and folks I do the same for on occasion.
What would you do if, never hearing from before, you were sent CMO Joe's tweet? Is it right or wrong to DM self-promotional messages to your follower list? Where do you draw the line? Do you use "Auto Bots?" Thoughts?
CMOJOE: LivePath Wow! @booktitle made TheDailyBeast-This Week's Hot Reads list, is #261 today on Amazon & #9 on "Mover &Shaker" List! http://bitlylinktobookthaticouldnotrecognize
Now, maybe it's just me, but his approach felt invasive to me. I didn't know the guy. He'd never talked to me before. I didn't know he wrote a book. It was a bit like the Twitter equivalent of accepting a first date and being groped on the spot. Irritated, I DM'd him back:
Livepath: Did someone hack your account, or are you actually DM Spamming me?He didn't respond. I checked his Twitter stream and noted that I was not the only person who was irritated by the DM approach. It doesn't seem he responded to everyone - but there was a lot of action in his tweet stream. The responses he did send seemed a little brusque to me. Here were a few tweet "leftovers" I found:
CMOJOE: @personsname (It's) called communication - how else (to) reach you?
CMOJOE: @personsname You may call it that. I call it a DM. I sent it.
CMOJOE: @personsname on the issue... one thing i can tell u, DM's do work, big time. Some "rules" are not fully worked out, hence the comments.
In all fairness, i didn't have time to cross references his responses to the original responses. What I saw on the surface seemed, however, brusque and unapologetic. I was past really caring, and posted a single tweet on the topic without naming my offender:
Livepath: CMO of major corporation is auto DM Spamming me about his new book. Had never engaged with me before now. UNFOLLOW!
This didn't elicit a response from CMOJOE. However, I did hear from some other Twitter folks who put some virtual pieces together and responded to me via @ and DM.
One tweeter questioned the "ethics" of CMOJOE's action (I don't think this is an ethics issue, incidentally). Others sent me thoughts and links to articles. All were equally turned off by CMOJOE's approach.
One individual pointed me to the "I hate Auto DMs on Twitter" Facebook Fan page, pointing out that CMOJOE was, curiously, a member. While, as of this writing, he seems to have discontinued "liking" this page, he did leave a post on the Page's Wall, which clearly states
"I put the auto DM people on my definition of a twanker! Despise auto DM's!"
Another user pointed out to me a post CMOJOE authored on the blog for his (former) large corporation --railing against "twankers" whom he defines as:
"Twanker (noun) a person, organization, or company who uses bad form on or exhibits bad behavior on Twitter."
(His post included auto DM's as twankish behavior.)
Another tweeter pointed me to an early release article stating that CMOJOE had resigned his position with major corporation to pursue full-time promotion of his book, "which was becoming a full time job."
Still another tweeter sent me a link to an article in a major publication, announcing CMOJOE's intent to launch into a television career:
"The gregarious executive, 49, tells me he has been approached 'by a lot of people to do TV' and he is now hashing out the details of a show, which could be on the air by fall, if not sooner."
Another sent another major media article to me about his resignation, which reads:
"(Huge Corporation CEO) knew he planned to leave the company this year. He decided recently to accelerate his departure. He plans to leave the company May 28.... (CMOJOE) says he will keep promoting himself and his projects through social media channels."
The press helped me fit some pieces together: His book was doing well and he's moving on quicker than expected. All the more reason to aggressively push the book. Throw in a television deal... Okay - got it.
Later on, I saw that CMOJOE had become a last minute speaker at a conference that evening, and had spent 40 minutes on the topic with a passionate audience. I didn't have time to do anything other than retroactively scan some of the tweets from that session, and I don't like to formulate opinions when I'm not present for discussion. So, to avoid relying on hearsay, potential misquotes or information presented with a lack of context, I waited for some indication of personal concern from CMOJOE.
Maybe the message was sent in poor judgment... or maybe CMOJOE is a "twanker," to use his own term. The jury was still out for me.What do you think?
I admit, that when I have wanted some input, I've pinged a few friends via DM for attention... but it's always been a selective few... and I do it in a manner I hope doesn't feel like spam...typically these are people who are trusted sounding boards, and folks I do the same for on occasion.
What would you do if, never hearing from before, you were sent CMO Joe's tweet? Is it right or wrong to DM self-promotional messages to your follower list? Where do you draw the line? Do you use "Auto Bots?" Thoughts?
(Note: I decided not to identify CMOJOE for a number of reasons ... The only one I choose to share is this: I try to treat others the way I'd like to be treated in similar circumstances. Please use care in your comments. It's not necessary to single anyone out to have constructive dialog)
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LEIGH DURST
I’m Leigh Durst, a 20 year veteran in business, operations, customer strategy, ecommerce, digital & social media and marketing. Simply put, I’m a strategist that helps companies (start-up to blue chip) achieve business shift, create more compelling online and offline experiences. I also write, speak and teach about experience design and next-generation business. I’m a futurist, visionary, strategist, doer and connector with a passion for people and helping others. When I’m not on the road, you’ll find me in the San Francisco bay area, working, beaching it and hanging out with my family and dog.
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