tag:blogger.com,1999:blog-13957765.comments2024-03-16T00:03:25.700-05:00experience architect weblogAnonymoushttp://www.blogger.com/profile/18144819958887806805noreply@blogger.comBlogger384125tag:blogger.com,1999:blog-13957765.post-33793378657130638012015-02-12T20:04:50.876-06:002015-02-12T20:04:50.876-06:00They have started this crap with me. My only recou...They have started this crap with me. My only recourse was to spam their FB site and Twitter. I have blocked them but are still getting their crap.Mystery and Mayhemhttps://www.blogger.com/profile/03977251231944347672noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-65322959147551980492015-02-06T05:03:31.326-06:002015-02-06T05:03:31.326-06:00Nice explanation about Customer Experience Managem...Nice explanation about Customer Experience Management vs. Customer Relationship Management . <a href="http://www.infilead.com/" rel="nofollow">Sales Management Software</a>, <a href="http://www.infilead.com/about/" rel="nofollow">sales lead tracking software</a>Anonymoushttps://www.blogger.com/profile/03750127173855536682noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-20559308975895669162014-08-05T02:39:46.655-05:002014-08-05T02:39:46.655-05:00This comment has been removed by a blog administrator.Marystrattonhttp://www.montagepromo.com/noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-60021008124018901542013-11-29T08:36:05.656-06:002013-11-29T08:36:05.656-06:00They started spamming me for no reason I have been...They started spamming me for no reason I have been able to determine.<br /><br />I received my first "welcome" about 2 weeks ago - thanking me for my order and for signing up for their newsletter.<br /><br />To the best of my knowledge, I had never bought anything from them, signed up for their newsletter or even visited their site.<br /><br />I replied to point this out to them, and asked what orders I had placed with them, and if none, why they had sent me the mail.<br /><br />This approach seemed to confuse them, and I was told that unless I could provide an order number for the order I had not placed, they would not be able to help me.<br /><br />Many emails later, they are still spamming me and I have had no satisfactory answer for why they added me to their list.<br /><br />Terrible stuff. Makes me fear for what they would do with my personal information if I ever placed an order with them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-38133918011395503252013-07-25T18:48:49.974-05:002013-07-25T18:48:49.974-05:00Thanks for reading my post and for the passion you...Thanks for reading my post and for the passion you put into your response. This article is from December 2009. Believe me when I say that I have plenty of retail experience, which is part of the reason I write about customer experience for a living. My observations stand, and my criticisms are offered for the executives who are running employees like you through these kinds of hoops. The behavior was really crazy and unfortunate, and drove me out of the store. I dare say it has driven others away too. it's very unfortunate they run people in circles like this --and I feel we owe it to the brands that serve us to speak up when they exceed or fail to meet our expectations. I'm glad that you are a good person and really care about employees and mean no offense to you personally. Best of luck to you! Anonymoushttps://www.blogger.com/profile/18144819958887806805noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-50564909784138109692013-07-19T00:52:36.975-05:002013-07-19T00:52:36.975-05:00I've been a Shoe Carnival employee for 5 years...I've been a Shoe Carnival employee for 5 years. What you write of here is what is described as "creating a sense of urgency" which is the model by which the corporation does business. We are required to run the microphone every 5 minutes, or after 2 songs on the overhead stereo. I find it more odd than anything that at least one employee wasn't approaching you with open-ended questions, such as, "what can I help you find today?" or the such. As it occurs in your experience, I can only assume they were either inexperienced retail sellers or aren't sure of what makes normal customer service? But I doubt they thought you were shoplifting, or they'd have been providing more direct customer service as well. These are all, of course, like your post, speculation. Shoplifting is, however, a very sad subject within the retail industry. I have experienced it turn good days into horrid, make good years bad, and the plague of shoplifting can turn a pleasant job into a nightmare. It is far more common than most people outside the industry perceive, and affects all customers directly in one form or another, be it less staff to help them at a store because budget has to be cut in order to compensate the hundreds of dollars that might have literally walked out the door that week and, of course, the rising cost of all consumer goods. So, if these workers were watching you with concerned eyes, regardless of whether you think you appear or think you do or don't act as a shoplifter, you'd be surprised that they include all creeds, colors, ages and genders. I wish I didn't have to worry about such things, but in the last 15+ years I've worked in retail I've experienced hundreds of people stealing from me right in front of my eyes, and thousands behind my backs. It's a fact that people don't hear about "loss prevention" that much, because it's something that corporations try to hide, as to not show that they're easy targets and cause more theft. But in a moral relativist society, the balance between "prevention" and "absorption" leans sadly far heavier on the latter than the former. 3 months ago, a Shoe Carnival loss prevention specialist was shot trying to apprehend a shoplifter. Just today my store lost several pair from two 6'+ high cowardly thieves that smirked at me as they walked past me and out the door, knowing that I would be unable to do anything about their crime. I have had grandmothers put new shoes on their grandchildren's feet and walk them out the door. I see people hide shoes and candy in baby carriages on a regular basis. I know this post was written a few years ago, but even when it was written the SC chain had experienced so many reasons that would explain your Carnie's tepid behavior. I beg anyone who reads this-- please have sympathy on the retail seller. We only do what we are told to do by the big corporate giant head in the sky. We are good people at the Shoe Carnival. We don't make very much money, and most of us don't have benefits of any kind. But most of us love our jobs and we love our customers.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-45717621448571917462013-05-23T07:51:48.944-05:002013-05-23T07:51:48.944-05:00This is a very interesting writeup, Leigh! And you...This is a very interesting writeup, Leigh! And your infographic looks cool. :) It is a simple guide that can help beginners in social media to engage and attract audience. The world of social media is a vast space and it can be overwhelming for the uninitiated. <br />Emilia Lozahttp://www.cincymarketing.org/services/seo-in-cincinnati-and-dayton/noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-49980899382592106182013-01-11T00:59:31.191-06:002013-01-11T00:59:31.191-06:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/14380106699216152540noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-53895866552259742952012-12-18T01:02:50.124-06:002012-12-18T01:02:50.124-06:00Clear explanation. Neat picture. You did a great j...Clear explanation. Neat picture. You did a great job durst. I'm so glad to appreciate you. It's really Good.<br />top social networking siteshttp://www.wallpost.com/noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-17404688596240323412012-12-16T23:56:26.620-06:002012-12-16T23:56:26.620-06:00excellent list, article is very helpfulexcellent list, article is very helpfulAnonymoushttps://www.blogger.com/profile/02224816080851873647noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-16708189748191593342012-11-19T16:02:59.742-06:002012-11-19T16:02:59.742-06:00Hi Carl,
THANK You for your comment. I really th...Hi Carl,<br /><br />THANK You for your comment. I really think what we're seeing is a symptom of the Fallen World we live in. It does make living your values through the shopping cart very taxing and trying. It can point a person in the direction of untenable legalism. I can't offer a solution because I feel the same way.<br /><br />I can however, do what I can. I can choose NOT to ignore the prick on my conscience when it comes. If I take on the battles I am MEANT to take on - rather than trying to charge every hill alone -- and others do the same, perhaps we can make a difference where it matters. Perhaps iteratively, instead of just watching things get worse, and worse... we can see some things get a little better. <br /><br />I do know that the longer we ignore our consciences, betray our values, and stay ignorant, the brands we patronize will assume our values do not matter - perpetuating many of the problems we face today.<br /><br />And I'm with you on Wreck It Ralph. ;-)<br /><br />Thanks for posting. LeighAnonymoushttps://www.blogger.com/profile/18144819958887806805noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-76402634316528268612012-11-19T15:54:38.202-06:002012-11-19T15:54:38.202-06:00This is an interesting post Leigh, thanks. It seem...This is an interesting post Leigh, thanks. It seems like you're suggesting we strive for ethical purity - yet, I've concluded I could pour all of my time and effort and energy into simply studying corporations and free market commerce and still not know enough to make the "right decisions."<br /><br />What oil company(ies) should I support? Is purchasing gasoline even ethical? Should I be using public transportation? Or only public transportation that uses ethanol? Can I support the use of ethanol, when it's driving food prices through the roof because of the effect on the price of corn? <br /><br />You linked to Amazon and a pornography search (thanks for that, suppose I shouldn't be reading this at work :) with the intimation being if a person doesn't support pornography they shouldn't support Amazon... that's interesting, but I don't know how you apply that across the board. I may just start an "ethical shopping list" and in one column list the company, and in the next, the reason they aren't ethical to buy from them... <br /><br />What might that look like? We could eliminate Amazon, for the reason you suggest. We could eliminate ABC, ABC News, ESPN, Pixar (so long Toy Story...), Disney Theme Parks, Disney Cruises, Marvel Comics, the Avengers and even Star Wars now because they're all owned by Disney, who is guilty of some questionable labor practices. (I hope you don't have any Mickey or Minnie in your home!)<br /><br />We can eliminate all of the world's iMacs, iPhones, iPods, iPads, Mac Books, etc., because of Apple's labor practices, as you noted.<br /><br />Of course, we can eliminate WalMart and McDonalds for similar issues. Do you like chocolate? If so I sure hope you're purchasing something that's fair trade and has taken a stand against child slave labor. (Nothing from Hershey's this past Halloween, I trust.)<br /><br />Other dilemmas this raises for me - take the public transportation issue above. Let's say a person abandons the automobile and gasoline for biking to work, which ends up taking 2 extra hours out of their day - 2 less hours now they they see their family and children. Was that a positive exchange?<br /><br />Or if a person "buys local" and convinces many others to do so - to the point that their local, big box retailer actually feels the pinch and has to lay off 30 people - "locals" that now won't even have the choice of buying local, because they're unemployed. Was that good for that community?<br /><br />I suppose I understand your point - one voice, especially nowadays - can have a huge impact, and if we don't start examining our lives we'll never be able to live in accordance with our own morality. I'm just not sure if it's possible to make every decision an informed one...the world seems to be much too big, and too complicated and interconnected a place to do that. The best I've been able to come up with so far is to live as simply as possible, to devote my time to helping and loving one another, and hope that the occasional trip to "Wreck-It Ralph" or a special steak dinner with my True Love won't condemn me in the eyes of my neighbor or, heaven help me, myself.Carlhttp://rustedreverie.comnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-74967385185885719872012-11-09T10:33:37.812-06:002012-11-09T10:33:37.812-06:00Beth and Ike, Well said.
Companies DEPEND on ou...Beth and Ike, Well said. <br /><br />Companies DEPEND on our ignorance and apathy. As long as we choose to ignore the tugs of our consciences, choosing self-gratification over the values we claim to hold, very little will change. Anonymoushttps://www.blogger.com/profile/18144819958887806805noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-42233632784139123482012-11-09T06:49:33.343-06:002012-11-09T06:49:33.343-06:00Leigh, eye-opening post. I think we Americans have...Leigh, eye-opening post. I think we Americans have been living a lie for quite some time -- perhaps unknowingly, but mostly not. <br /><br />Americans buy into the "gotta have it now, don't care about the price, here's a charge card" mentality. Then when they see that they actually paid $200 for a $50 shirt they bought four months ago on a credit card they ask "what happened?!" Well, that is if they ever stop to ask why their credit card bill is going up instead of down with each payment made.<br /><br />I have been trying to switch to buying some goods that help other people. A t-shirt that helps a charity; a bag that helps a single mom in Africa; a bracelet that helps sex trafficking victims in India., etc.<br /><br />Food is just the tip of the iceberg. We, as consumers, should know where all of our purchases are coming from, how they are made and who they benefit or harm. <br /><br />But I fear that until people crash and burn, they really won't ask these questions... They'll just keep buying what's easy, convenient and on the TV.Bethhttp://bethharte.tumblr.comnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-31331075537908959042012-11-08T22:03:46.148-06:002012-11-08T22:03:46.148-06:00This comment has been removed by a blog administrator.Ikehttp://occamsrazr.comnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-58550813652990031322012-11-08T21:40:34.550-06:002012-11-08T21:40:34.550-06:00Ignorance truly is bliss. Knowledge comes with res...Ignorance truly is bliss. Knowledge comes with responsibility for those with a heart and a soul.Ikehttp://occamsrazr.comnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-69429502217726898822012-09-26T07:13:22.486-05:002012-09-26T07:13:22.486-05:00I think this is quite brilliant, actually - much b...I think this is quite brilliant, actually - much better definitions than any I've come across before, and certainly much better than the confusing social media ladder of engagement, which I don't think anyone climbs from bottom to top.Facebook Cover Photoshttp://facebookcovers365.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-87247870163736117142012-08-08T19:05:03.139-05:002012-08-08T19:05:03.139-05:00File a complaint with the FTC! I did.
https://ww...File a complaint with the FTC! I did. <br /><br />https://www.ftccomplaintassistant.govAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-33002068056763001312012-05-23T08:09:37.116-05:002012-05-23T08:09:37.116-05:00Indeed it is growing pretty fast, due to technolog...Indeed it is growing pretty fast, due to technology there have been major advancement being made to architectural side of things.social media app developerhttp://www.socialcubix.com/services/social-media-applicationnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-28892471793314036562012-05-01T15:47:10.031-05:002012-05-01T15:47:10.031-05:00Princess rug - ha! Thanks for this wonderfully tho...Princess rug - ha! Thanks for this wonderfully thorough recounting, Leigh. I'm sure a lot of folks will learn potential pitfalls to look out for when attempting something like this. Obviously, planning and engagement would be the fist steps...Kellye Cranehttp://soloprpro.com/noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-40674165965218511572012-04-19T02:14:49.621-05:002012-04-19T02:14:49.621-05:00First of all, I would like to say about the above ...First of all, I would like to say about the above content is it is very well comparison between two effective important factors of marketing. It is well explained note too.Experiential Marketing Torontohttp://www.kognitivemarketing.com/noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-41777206976737561862012-02-21T13:02:06.159-06:002012-02-21T13:02:06.159-06:00LOL, Rich! I try. :-) They've always pushed ...LOL, Rich! I try. :-) They've always pushed the envelope in feature richness and driving a good user experience. ;)Anonymoushttps://www.blogger.com/profile/18144819958887806805noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-18227523913164391442012-02-21T12:58:33.794-06:002012-02-21T12:58:33.794-06:00Seriously, you were writing about Kayak in 2006? W...Seriously, you were writing about Kayak in 2006? Wow, that's impressive!<br /><br />A great tool that is just getting better.Rich Barretthttps://www.blogger.com/profile/14124406818769434834noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-35814783818382041352012-02-21T12:58:10.717-06:002012-02-21T12:58:10.717-06:00Seriously, you were writing about Kayak in 2006? W...Seriously, you were writing about Kayak in 2006? Wow, that's impressive!<br /><br />A great tool that is just getting better.Rich Barretthttps://www.blogger.com/profile/14124406818769434834noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-34761603014588883582012-02-21T12:57:04.126-06:002012-02-21T12:57:04.126-06:00Seriously, you were writing about Kayak in 2006? W...Seriously, you were writing about Kayak in 2006? Wow, that's impressive!<br /><br />A great tool that is just getting better.Rich Barretthttps://www.blogger.com/profile/14124406818769434834noreply@blogger.com