Feng with my Fries
1:08 PM
Edit Post
Guess where I am: Here's a hint. It's a restaurant you have probably visited at least once in your life.
I walk in to the sound of water running down glass panels. There is a sculpture of a crane on one side - a coi fish on the other. The room is light and airy with colors in earth tones and accents of red. Bamboo plants grace the scene. I am intrigued by textured walls patterned to resemble the ocean and the asymmetrical tiling. The seating is leather and lounge like. It's comfortable and very Zen.
If you guessed a sushi restaurant, sorry! Thank you for playing.
Nope, believe it or not, I'm in McDonald's in Hacienda Heights, California. Just one of several restaurants in the chain who are rethinking brick and mortar experience and putting the Chinese art of Feng Shui in practice. You can read about this here.
I am a big supporter of brand reinvention...and this is an interesting twist on the Mc Donald's I grew up with. I can't wait to see how this plays out over time.
I understand they've even adjusted door placement to block out evil spirits! Nevertheless, I can't help but wonder what magic they may be doing to block the artery clogging fat and cholesterol found in their food? Alas, until this happens, McDonald's will be unable to lure me as a customer.
In the day of third-place thinking... it will be interesting to see how this drives increased revenue in the future - and whether this trend continues.
I walk in to the sound of water running down glass panels. There is a sculpture of a crane on one side - a coi fish on the other. The room is light and airy with colors in earth tones and accents of red. Bamboo plants grace the scene. I am intrigued by textured walls patterned to resemble the ocean and the asymmetrical tiling. The seating is leather and lounge like. It's comfortable and very Zen.
If you guessed a sushi restaurant, sorry! Thank you for playing.
Nope, believe it or not, I'm in McDonald's in Hacienda Heights, California. Just one of several restaurants in the chain who are rethinking brick and mortar experience and putting the Chinese art of Feng Shui in practice. You can read about this here.
I am a big supporter of brand reinvention...and this is an interesting twist on the Mc Donald's I grew up with. I can't wait to see how this plays out over time.
I understand they've even adjusted door placement to block out evil spirits! Nevertheless, I can't help but wonder what magic they may be doing to block the artery clogging fat and cholesterol found in their food? Alas, until this happens, McDonald's will be unable to lure me as a customer.
In the day of third-place thinking... it will be interesting to see how this drives increased revenue in the future - and whether this trend continues.
Labels:
brick and mortar retail,
customer experience,
experience best practices,
food,
reinvention,
restaurant experience
FAVORITES
- On Trust & Influence
- Don't be Social Media Sharkbait
- The Social Media Engagement Continuum
- 10 Tips for Twitter Unmarketing
- Five Experience Funamentals
- Experience & Branding: The Three Word Rule
- Get Some Experience Healing!
- Discovering Customer Experience Pitfalls
- Not My Job: The CX Enemy
- Shoe Carnival: Watch Out for Carnies!
- Bathroom Usability
RECENT COMMENTS
SEARCH
Labels
advertising
air travel
bank experience
bathrooms
Best Practices
branding
brick and mortar retail
charlene li
Community
Content
Copy writing
cottonelle
customer centricity
customer experience
customer experience files
Customer Experience Leaders
customer experience management
customer experience pitfalls
customer experience; innovation;
Customer Relationship Management
customer research
CX
Defining Customer Experience Management
economy
Ethics
experience best practices
experience file
experience pitfalls
good customer experience
Group Think
Harassment
infrastructure
Innovation
life
marketing
marketng
motherhood
old navy
personal
Plagiarism
Plurk
privacy
reinvention
RESOURCES
restaurant experience
retail experience
security
Social Media
Social Media Expert
social networking
starbucks
stuck
target
toilet paper
trust agents
trust continuum
Twitter
usability best practices
user experience
user experience
UX
Web 2.0
Web Strategy
word-of-mouth