6:58 PM Edit Post
January 2007 - Happy New Year. I'm back in the saddle again, after maternity leave. I'm also typing with a honking cast on wrist, after minor surgery! Looking forward to updating the site, including my resources page in between client work, articles and other activities. Stay tuned.
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- On Trust & Influence
- Don't be Social Media Sharkbait
- The Social Media Engagement Continuum
- 10 Tips for Twitter Unmarketing
- Five Experience Funamentals
- Experience & Branding: The Three Word Rule
- Get Some Experience Healing!
- Discovering Customer Experience Pitfalls
- Not My Job: The CX Enemy
- Shoe Carnival: Watch Out for Carnies!
- Bathroom Usability
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