Experience Finders Keepers 2006

Spring is bringing a lot of exciting opportunities. this April, I am honored to speak at the Marketing Profs 2006 Finders Keepers Executive Retreat in Santa Barbara. These folks are dedicated to creating something fresh and new - and not your typical conference. Think smaller, intimate, meaningful dialog with industry thought leaders. I'll be talking about the relationship between customer experience and customer loyalty.

Marketing Prof's Chief Content Officer, Ann Handley described the getaway well in this week's Newsletter:
"As longtime readers of MarketingProfs know, our team gathers every few months in Santa Barbara, California, to talk turkey (and to shop the Territory Ahead outlet). In fact, Santa Babs—specifically, the Upham Hotel on de la Vina—has become our virtual headquarters.

So it makes perfect sense that we are holding our upcoming conference there—after all, our readers are a big part of MarketingProfs, and we want to share the love with you. The event is called "Finders, Keepers: Finding Prospects & Keeping Customers," and it's being held a month from now, on April 20-21.

On hand will be some of our best and most popular authors—the sharpest tools in the MarketingProfs shed.

Publisher Allen Weiss will give the keynote address on creating customer relationships that last; Leigh Duncan with talk about customer loyalty; Jim Lenskold chats up metrics; and our own Roy Young will talk about finding customers from within. All in all, eight authors will give you the ins and outs of finding customers and keeping them happy.

I've been to a lot of industry events and tradeshows. And one thing has always bugged me: Speakers show up, deliver their speech, and high-tail it back to the airport to catch the next flight out.

If that model is the equivalent of a drive-through fast-food lunch, our event is decidedly different: more like a leisurely four-star meal that stretches well into the afternoon. Our speakers will hang around—they'll linger at the table. It's an informal, relaxed way to exchange ideas, hear advice, and learn.

For that reason, "Finders, Keepers" is more executive retreat than industry tradeshow—in other words, the number of attendees is firmly capped at 50.

More than half of those seats are already gone, but there's still room. Check out the program—and, if need be, beg your boss to let you attend. Hope to see you there!
Hope to see you April 20-21!





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I’m Leigh Durst, a 20 year veteran in business, operations, customer strategy, ecommerce, digital & social media and marketing. Simply put, I’m a strategist that helps companies (start-up to blue chip) achieve business shift, create more compelling online and offline experiences. I also write, speak and teach about experience design and next-generation business. I’m a futurist, visionary, strategist, doer and connector with a passion for people and helping others. When I’m not on the road, you’ll find me in the San Francisco bay area, working, beaching it and hanging out with my family and dog.


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