Free: Not Always a Good Price
2:18 PM
Edit Post
I'm a true fan of free web content when it's high quality. I find value coming out of sites like Marketing Profs.com and Marketing Sherpa all the time - as well as several blogs listed on my resource page. However, there are days when I get what I pay for.
For example, I recently listened to an archived, free Webinar called "Speak and Get Results: Maximizing Your Impact During Webcasts" offered by a popular site on the web. The speaker, 25-year executive coaching veteran with a PhD in Psychology, seemed to promise alot. So, I came in with high expectations. However, his delivery was very disappointing:
Poor Preparation
     --> Stopped midstream to ask moderator how to advance slides
     --> Had to silence his own ringing cell phone midstream
Bad Visuals
     --> Boring text/graphics in "mud" tones
     --> Featured FIVE slides of pictures of himself(!?)
Poor Audience Engagement
     --> Drifted off verbally - seemed to be multitasking on something?
     --> Tonality seemed a little patronizing - lots of simple repetition
     --> Encouraged us to "watch the audience response" - during a webcast?
Missing Stuff
     --> Not specific to web-based speaking/presentation
     --> No summary of prescribed action or steps to take
     --> No provision of helpful resources or checklists
Apparent "hairball"
     --> Easy to get a tickle when you're talking... but please excuse yourself when you hack repeatedly !
Ultimately, the elements above damaged his delivery as well as my experience. I couldn't help but think, "Maybe he had a bad day, poor guy!" So, in interest of fairness, I reloaded the audio and listened to the entire presentation - beginning to end. While he had some decent points about enunciation, tone, and breathing, I still wouldn't recommend the webinar and had great trouble sitting through it.
Afterward, I did a little thinking and decided to put together my own list of best practices for effective web-based presentation... Now, I'm no PhD... just a chick that's thinking out loud. This is definitely free advice, so be warned that may only be worth what you pay for it. ;-)
Wonderful image is courtesty of a young artist from public school district 68 in Nainamo, British Columbia.
For example, I recently listened to an archived, free Webinar called "Speak and Get Results: Maximizing Your Impact During Webcasts" offered by a popular site on the web. The speaker, 25-year executive coaching veteran with a PhD in Psychology, seemed to promise alot. So, I came in with high expectations. However, his delivery was very disappointing:
     --> Stopped midstream to ask moderator how to advance slides
     --> Had to silence his own ringing cell phone midstream
     --> Boring text/graphics in "mud" tones
     --> Featured FIVE slides of pictures of himself(!?)
     --> Drifted off verbally - seemed to be multitasking on something?
     --> Tonality seemed a little patronizing - lots of simple repetition
     --> Encouraged us to "watch the audience response" - during a webcast?
     --> Not specific to web-based speaking/presentation
     --> No summary of prescribed action or steps to take
     --> No provision of helpful resources or checklists
     --> Easy to get a tickle when you're talking... but please excuse yourself when you hack repeatedly !
Ultimately, the elements above damaged his delivery as well as my experience. I couldn't help but think, "Maybe he had a bad day, poor guy!" So, in interest of fairness, I reloaded the audio and listened to the entire presentation - beginning to end. While he had some decent points about enunciation, tone, and breathing, I still wouldn't recommend the webinar and had great trouble sitting through it.
Afterward, I did a little thinking and decided to put together my own list of best practices for effective web-based presentation... Now, I'm no PhD... just a chick that's thinking out loud. This is definitely free advice, so be warned that may only be worth what you pay for it. ;-)
Wonderful image is courtesty of a young artist from public school district 68 in Nainamo, British Columbia.
Subscribe to:
Post Comments (Atom)
FAVORITES
- On Trust & Influence
- Don't be Social Media Sharkbait
- The Social Media Engagement Continuum
- 10 Tips for Twitter Unmarketing
- Five Experience Funamentals
- Experience & Branding: The Three Word Rule
- Get Some Experience Healing!
- Discovering Customer Experience Pitfalls
- Not My Job: The CX Enemy
- Shoe Carnival: Watch Out for Carnies!
- Bathroom Usability
RECENT COMMENTS
SEARCH
Labels
advertising
air travel
bank experience
bathrooms
Best Practices
branding
brick and mortar retail
charlene li
Community
Content
Copy writing
cottonelle
customer centricity
customer experience
customer experience files
Customer Experience Leaders
customer experience management
customer experience pitfalls
customer experience; innovation;
Customer Relationship Management
customer research
CX
Defining Customer Experience Management
economy
Ethics
experience best practices
experience file
experience pitfalls
good customer experience
Group Think
Harassment
infrastructure
Innovation
life
marketing
marketng
motherhood
old navy
personal
Plagiarism
Plurk
privacy
reinvention
RESOURCES
restaurant experience
retail experience
security
Social Media
Social Media Expert
social networking
starbucks
stuck
target
toilet paper
trust agents
trust continuum
Twitter
usability best practices
user experience
user experience
UX
Web 2.0
Web Strategy
word-of-mouth
1 comments:
LOL. I tried to listen to this presentation, also. I couldn't make it through 12 minutes. - AD
Post a Comment