12:17 PM Edit Post
Peter Kim and David Armano both posted on the subject of Plagiarism recently. I started responses to both -- but today's post is largely a response to Peter's post from yesterday. Actually, this started as a comment and grew - and I'm warning you now -- it's a somewhat unedited rant.
In truth, nothing is really free. There is a direct cost associated with research and the work we do as professionals. Our time is worth money -- so are our thoughts. For excellence junkies like myself and many of my peers, there is also the emotional capital we invest in birthing original thought, visualizing something new and contributing something of value to our community.
We rationalize giving "stuff" away with the argument that this will help build our influence, credibility, stimulate discussion and build relationships that yield specific business outcomes (gigs, sales, etc.). By and large, this works. So we do it because the trade off is, in some sense, profitable.
This is true even when we deal with bad apples: These are the copy cats and snake oil salesmen who skirt licensing and permissions and make unethical use of IP and content. We've all seen them at work and many of us have seen our work replicated and re-branded by others in a way that has been disconcerting - and even maddening.
In response to the snakes..n. I have always tried to maintain an optimistic perspective. I generally believe what goes around, comes around... and that MOST people aren't jerks. I have held out hope that smart people will be able to recognize the copy cats and snake-oil salesmen.
In short -- didn't question the trade off, until recently...
In the not to distant past, I encountered a situation where one of my course attendees from a major university announced her intention to take my ideas and course materials and repackage them into a workshop, for which she was charging a premium. Prior to taking my class, this individual couldn't recognize an ear from an elbow with regard to social media - yet the person's desire to reincarnate into a social media "guru"seemed focused and intentional.
I made the discovery two days before the class. While at first I was amused, I then considered the hefty, password protected companion website I'd created for the course. It featured my own laboriously assembled class presentations as well as an array of fully accredited and referenced articles, how-to's, videos, research, case studies , etc. from a variety of sources (some of which I paid to license and others from respected sources and peers in the field).
Needless to say, the site took weeks to assemble - not including the months of collecting I'd done or the pre-course survey I did to make sure I had content tailored to specific types of business. To be honest, if I'd counted those hours in my prep time, I didn't break even teaching that course. However, in truth, I didn't put the site together for money. I wanted to be open about sharing - promote the outstanding work of folks in my social media network -- and enable course participants (mostly SMB's) to help themselves succeed long after I was gone.
I never considered that a course participant might build success by repackaging my work and charging others for it!
- Adding a Creative Commons License to the Wiki with legal disclaimers
- Adding a course segment on social media ethics where planned to address this type of issue and my practice of taking legal action against offenders.
- Praying to God for wisdom about how to deal with the problem.
Crisis averted...but BOY did it all make me think ...
- Has this made me more reticent to trust? Yes Peter! Absolutely.
- Has it made me think more carefully about what and how I share? Yes - and I think I'm afraid I'm still too open for my own good ...
- Is Plagiarism changing how I will proceed with monitoring and Creative Commons attribution? Yes.
- Will the tools and monitoring and licensing be enough? No, Peter! I don't think so - and here's why:
As we both know: You can't legislate morality.
Consider the fact that most people do not think twice about ripping CDs and sharing music and images in a manner that is an active violation of Federal Law. The sad truth is that the illegal use of material and especially digital assets is pervasive in our cultures...often "accepted" and practiced -- in households, businesses and even churches across our nation and around globe. While there are some who won't do this because of their own moral convictions -- It is likely that a large number of our readers do this without thinking!
So, why should people view our digital content and IP any differently?
I submit that they do not. We'll see the results outside of business service offerings, white papers and blog posts in the term papers of the future. And with the proliferation of media, it may be more and more difficult to figure out where people are getting their material in the future.
Moving forward, what can we do? Lots of good comments on Peter's post aboout this. My thoughts:
1. Each one of us must take initiative to protect our investments with the resources and tools we have at our disposal. My tool kit includes many of the ones Peter mentioned... Many of these will mature over time - and get better and helping us monitor the "snakeosphere."
2. We can leverage the law where it matters most. Existing laws should help protect us, but I'll go out
on a limb to assert that the law may be most useful for those with a great deal of time and money to spare. For a large number of us, using the law and the courts to resolve issues is likely to be "resource prohibitive."
3. We can find ways to empower the "Social Media Sphere" to police itself. Community and peer pressure can often go far to change the behavior of the masses. Many of us have asked questions about what we can do about plagiarism. The big question is how we can police ourselves without giving seedy people attention they may actually benefit from? Stuff like mentions, site traffic, inbound links, etc. Google doesn't penalize people for "negative" attention. ;-)
To his credit, Peter "ousted" a few offenders in the comments field of yesterday's post. It needed to be done. However, this is slightly problematic from the standpoint that publicly ousting a snake oil salesman from a high profile, thought leader's blog immediately creates traffic and links in to the web properties of the offender that can boost things like the "T-rating" "G-rating" and site traffic and comments. On the up-side, a least we know who to look out for! The problem is, this can result in greater visibility that might work in the individual's favor...
Also to his credit, Armano didn't link to the guy who was ripping off his feed (at least I didn't see a link). Incidentally, guy was ripping off feeds from other thought leaders, making up quotes and facts about himself,. This guy even had the audacity to rip off his entire site design from Google, and swipe a commercial social media video created by Sprint, removing the brand name and inserting his own! I'll admit that when I saw this guy at work, I wanted to "out" him to everyone I knew -- "sicking the social media community" on his butt, so to speak... Perhaps we all did -- but we seemed to apply restraint so as not to give this guy any attention that might be used to his advantage. The problem with this is, we can't warn others about the snake oil peddlers this way.
Moving forward, perhaps using a hash tag on Twitter like #snakeoil - just as a way to index this discussion. I'n not sure that would be highly effective as a policing method, though. A few people have suggested creating a "Snake Oil Wiki" - and I'd say it would have to require people to submit screen-grabs of an accused person's offenses AND (in the interest of fairness) offer a forum for accused individuals to defend themselves. This way - it's fair and the evidence remains when sites are changed (as they often are post-discovery). Not sure who wants to take that on, from a legal perspective...but it'd certainly require counsel and legal backup!
In the mean time, I'll continue on...trying hard to provide value and trying to be an optimist. I'll rely on the tools that are available -- in addition to applying prayer as needed when the jerks try to ruin my day. After all, as my story tells, it has proven to be my most effective tool, to date! ;-)
Labels: Content, David Armano, Ethics, leigh duncan-durst, Peter Kim, Plagiarism, Social Media, trust agents, word-of-mouth
- ► 2010 (26)
- ▼ 2009 (19)
- ► 2008 (33)
- ► 2006 (35)
- On Trust & Influence
- Don't be Social Media Sharkbait
- The Social Media Engagement Continuum
- 10 Tips for Twitter Unmarketing
- Five Experience Funamentals
- Experience & Branding: The Three Word Rule
- Get Some Experience Healing!
- Discovering Customer Experience Pitfalls
- Not My Job: The CX Enemy
- Shoe Carnival: Watch Out for Carnies!
- Bathroom Usability
advertising air travel bank experience bathrooms Best Practices branding brick and mortar retail charlene li Community Content Copy writing cottonelle customer centricity customer experience customer experience files Customer Experience Leaders customer experience management customer experience pitfalls customer experience; innovation; Customer Relationship Management customer research CX Defining Customer Experience Management economy Ethics experience best practices experience file experience pitfalls good customer experience Group Think Harassment infrastructure Innovation life marketing marketng motherhood old navy personal Plagiarism Plurk privacy reinvention RESOURCES restaurant experience retail experience security Social Media Social Media Expert social networking starbucks stuck target toilet paper trust agents trust continuum Twitter usability best practices user experience user experience UX Web 2.0 Web Strategy word-of-mouth