Blog Talk, Webinars & Redesigns, Oh My!

This Friday at 12:30 pm, I'll be interviewed by John Munsell and Paul Chaney on the User Friendly Thinking Show on Blog Talk Radio. The topic of our discussion will be customer experience management - demystifying the term, talking about the move to customer centricity is driving business change and how CEM will impact business and your job in the future. I really hope you'll join us, and look forward to talking to folks in Q&A. Click here for the link to the Blogtalk radio program!

This discussion will serve as a teaser into my upcoming Marketing Profs Premium Webinar on Customer Experience Management, which will be held on April 30th. The webinar is free for individuals with Premium Mprofs membership (It's low-cost, high value. I'm a Member!), and you can also pay for the webinar itself. We'll take a deeper dive and have visuals for this discussion. Click here for the link to April 30th Marketing Profs Webinar on CX with yours truly!

In between paying client gigs and crazy projects, I'm working on a redesign of the Live Path site and Experience Architect Weblog. Stay tuned for more... I'm aware of my usability hypocrisy on the blog now, and glad that most of you feel the content is worth the read, regardless of the crowded UI! Thanks for engaging with me.

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LEIGH DURST

LEIGH DURST
I’m Leigh Durst, a 20 year veteran in business, operations, customer strategy, ecommerce, digital & social media and marketing. Simply put, I’m a strategist that helps companies (start-up to blue chip) achieve business shift, create more compelling online and offline experiences. I also write, speak and teach about experience design and next-generation business. I’m a futurist, visionary, strategist, doer and connector with a passion for people and helping others. When I’m not on the road, you’ll find me in the San Francisco bay area, working, beaching it and hanging out with my family and dog.

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The Customer Experience Edge

CO-AUTHOR OF

CO-AUTHOR OF
Age of Conversation 3 - Get yours now in hardcover, paperback and for the Kindle.

CONTRIBUTOR TO

CONTRIBUTOR TO
Web Redesign: Workflow that Works