tag:blogger.com,1999:blog-13957765.post112881686918062759..comments2024-03-16T00:03:25.700-05:00Comments on experience architect weblog: How to make enemies and annoy peopleAnonymoushttp://www.blogger.com/profile/18144819958887806805noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-13957765.post-87247870163736117142012-08-08T19:05:03.139-05:002012-08-08T19:05:03.139-05:00File a complaint with the FTC! I did.
https://ww...File a complaint with the FTC! I did. <br /><br />https://www.ftccomplaintassistant.govAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-69918100945615135832010-03-30T08:42:11.171-05:002010-03-30T08:42:11.171-05:00Mr. Robinson wrote: "While there may be a lag...Mr. Robinson wrote: "While there may be a lag time of a few days in honoring opt-out requests, the author should not have received any further communications 2-3 days after opting-out". <br /><br />So why am I still getting mail from them 3 months after requesting a halt? This is surely spam, and a violation of privacy standards. Reporting Ancestry.com to spamcop isn't enough. Stronger measures are needed.Offended by Ancestry.comnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-38814239868633932692010-01-21T16:50:26.569-06:002010-01-21T16:50:26.569-06:00Thanks for the info confirming that Ancestry.com=s...Thanks for the info confirming that Ancestry.com=spam. I signed up for a trial account with Ancestry.com some years ago, and rarely heard a thing. But recently, I've been getting about one a month. <br /><br />At first I went back to my Ancestry.com account setting and disabled anything that I could. A few weeks later I got another bulletin. That convinced me Ancestry.com is a spammer. I looked for a customer service email address in vain. Further evidence that Ancestry.com is not interested in hearing from users. <br /><br />I went back into my account and changed the email address. Today, some weeks later, I got an email at the <i>old</i> address. <br /><br />It's clear: Ancestry.com don't care what you do once they've got an email address. Their system won't take note of the changes I make, and they don't provide a contact address so that I can write and ask (politely) that they remove all traces of my account. <br /><br />My conclusion: Ancestry.com=spam.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-91098893076672956532008-12-14T06:38:00.000-06:002008-12-14T06:38:00.000-06:00thanks for the info :)thanks for the info :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-1143142155999167572006-03-23T13:29:00.000-06:002006-03-23T13:29:00.000-06:00http://blacksheep.rootsweb.com/shame/ancestry-canc...http://blacksheep.rootsweb.com/shame/ancestry-cancel.htm<BR/>You can find about almost any business's phone number by typing in the Company Name + the words Phone and Number on Google search.<BR/><BR/>The harrassment has to stop.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-13957765.post-1132022515397421022005-11-14T20:41:00.000-06:002005-11-14T20:41:00.000-06:00So here's the updated on what happened with Ancest...So here's the updated on what happened with Ancestry.com. They were very interested in resolving the issue and we had quite a bit of back and forth. <BR/><BR/>I provided them with a list of the emails I kept - and the dates on which these emails were sent. I also gave them the specific dates when I opted out -- as well as the approximate dates of my first opt-outs. I actually unsubscribed several times on the site. <BR/><BR/>In reality, I was getting email about 30 days after I unsubscribed. However, I think because their system doesn't register anything but my last profile edit, they they are under the impression that I was being emailed only eight days after opt-out (my second or third opt-out). As such, they do not believe they violated Can Spam legislation.<BR/><BR/>They chalked up the slow opt-out to a list-pull issue and email delays... <BR/><BR/>Whatever the case, I did get the impression from the emails that there were a number of internal problems they were trying to fix.<BR/><BR/>With regard to eHarmony, I continue to get emails from them despite my opt-outs and complaints. Know any good lawyers, let me know. ;-)Anonymoushttps://www.blogger.com/profile/18144819958887806805noreply@blogger.comtag:blogger.com,1999:blog-13957765.post-1128978379338614712005-10-10T16:06:00.000-05:002005-10-10T16:06:00.000-05:00It appears that blogging may, in some cases, work ...It appears that blogging may, in some cases, work better than emailing a company. I published my post today at 11 am, and at 1:30, received this message from Dave Robinson, Senior Manager, Electronic Communications at Ancestry. com:<BR/><BR/>I'm writing in reference to your recent entry regarding Ancestry.com's email practices. <BR/><BR/>First, I would like to apologize that the author had this experience. Second, as a communications manager at Ancestry.com I would like to get to the bottom of his/her experience so we can identify what sounds like a breakdown somewhere in our email processes? We take Can-Spam very seriously and only send Email to those who have opted-in to email communications. <BR/><BR/>While there may be a lag time of a few days in honoring opt-out requests, the author should not have received any further communications 2-3 days after opting-out? Also, there has never been a re-setting of email flags for those who have opted out as reported? <BR/><BR/>Not trying to make any excuses here, would just like to identify what sounds like a potential breakdown in our email processes so that we may rectify the problem. Please contact me at your earliest convenience. <BR/><BR/>Regards, <BR/>Dave Robinson <BR/><BR/><BR/>I'm working with the folks at Ancestry.com now to figure out where their breakdown is. What's most interesting about this is that TWO different people picked up my blog posting faster than they picked up the email I sent last week...which is still unresponded to. Interesting... Will let you know how this plays outAnonymoushttps://www.blogger.com/profile/18144819958887806805noreply@blogger.com